Primary Purpose:

The primary purpose of this position is to manage and coordinate all lodging and accommodation arrangements for our client’s employees during their work assignments. The role is responsible for ensuring that employees requiring accommodation are provided with suitable, safe, and comfortable living arrangements that support their overall well-being, safety, and productivity.

Main Duties:

• Welcome and assist foreign recruits upon arrival.
• Ensure compliance of tenants with the rules, regulations, and accommodation policies established by our client.
• Conduct regular inspections of apartments to ensure cleanliness, safety, and maintenance standards are maintained.
• Report, monitor, and follow up on tenants’ requests, concerns, and accommodation-related requirements.
• Maintain accurate and up-to-date records of tenants’ movements, including scanning and filing signed documents and providing the HR Department with updates regarding accommodation changes and tenancy movements.
• Collect and record water and electricity meter readings.
• Manage and administer the accommodation department’s main mailbox, ensuring all queries are addressed promptly and professionally.
• Handle employee complaints, requests, and accommodation-related issues received through the accommodation mailbox, ensuring timely resolution and effective communication.
• Respond to emergencies outside normal working hours, including evenings and weekends, according to the established on-call roster.
• Prepare and submit reports as required.
• Liaise with third-party contractors to ensure cleaning, repairs, and maintenance services are carried out to the required standards.
• Issue purchase orders to suppliers and process relevant charges to tenants where applicable.
• Prepare and maintain cleaning and maintenance schedules for each apartment.
• Perform any other duties related to the role as required based on business needs and operational requirements.
• Undertake any additional tasks or projects assigned by management.

Education / Qualifications:

• Minimum of O-Level standard of education.
• Valid Driving Licence Category B.

Experience:

• Preferably with at least one year of experience in real estate, condominium management, hotel reservations, facilities management, or a similar environment.