Main Duties include but are not limited to:

• Answering Calls – Responding to customer queries.
• Replying to customers' messages via different channels including Facebook, Web, Emails etc.
• Dealing with complaints in a courteous and professional manner.
• Logging of complaints on internal system and escalating to the respective departments as necessary.
• Adhering to the average call handling time and quality standards required.
• Acting as backup receptionist when required.
• Working on a shift basis.
• Any other duties related to the job position that may be required depending on the exigencies of the business at the time.

Core Competences:

• Strong communication skills, both written and verbal - Maltese and English.
• Microsoft Office Package; MS Excel and MS Word.
• O level standard of education.
• Positive attitude.
• Flexibility to work shifts and willingness to learn.
• Ability to work as part of a team / unsupervised at times.
• Ability to work accurately, with attention to detail.
• Problem solving skills.
• Ability to think outside the box and go the extra mile for the customer