Our client is a leading Managed Service Provider committed to delivering proactive, secure, and strategic IT solutions to businesses across a range of industries. They are seeking an experienced Managed Services Administrator (MSA) who is passionate about technology, client engagement, and helping businesses leverage IT to achieve their goals.

This is more than a traditional systems administration role. The successful candidate will become a trusted technical advisor, combining hands-on technical expertise with client relationship management to ensure technology environments remain secure, efficient, and aligned with each client's business objectives.

Key Responsibilities

Infrastructure Management

• Administer and maintain client infrastructure across Windows Server, Linux, VMware, Microsoft Azure, and AWS environments.
• Ensure systems remain secure, reliable, and optimised for performance.

Proactive Monitoring & Support

• Monitor client environments proactively, identifying and resolving issues before they impact business operations.
• Perform preventative maintenance and ensure maximum system availability.

Security & Compliance

• Implement and manage backup, disaster recovery, and cybersecurity solutions.
• Maintain security best practices, including SIEM, DLP, Microsoft Secure Score, patch management, and compliance monitoring.

Client Relationship Management

• Act as the primary technical contact for a portfolio of clients.
• Build trusted relationships through regular communication, strategic advice, and exceptional customer service.
• Develop a strong understanding of each client's business and technology requirements.

Technology Alignment

• Conduct Technology Stack Alignment Reviews during client meetings and site visits.
• Assess existing IT environments and recommend improvements, upgrades, and emerging technologies.
• Provide strategic guidance to ensure clients' technology investments support their business objectives and future growth.

Reporting & Continuous Improvement

• Produce client-facing reports covering system health, security posture, and technology recommendations.
• Maintain accurate internal documentation and reporting to support service delivery and continual improvement.

Automation & Process Optimisation

• Implement automation for user provisioning, patch management, compliance monitoring, and other routine administrative tasks.
• Continuously identify opportunities to improve operational efficiency through automation and standardisation.

Documentation

• Maintain accurate technical documentation, including system configurations, procedures, and change records.

Skills & Experience

Our client is looking for someone with:

• Proven experience in systems administration across Windows Server, Linux, and VMware environments.
• Strong knowledge of networking, firewalls, Microsoft Azure, and AWS.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills with the ability to build lasting client relationships.
• Experience managing multiple client environments in a managed services setting.
• Microsoft, VMware, ITIL, or similar industry certifications are highly desirable.

What's on Offer

Our client offers the opportunity to work in a forward-thinking managed services environment where innovation, client success, and continuous improvement are at the heart of everything they do.

• Work with modern cloud, security, and automation technologies.
• Ongoing professional development and certification support.
• Exposure to a diverse range of clients, industries, and technologies.
• A collaborative team culture that encourages knowledge sharing and career growth.
• The opportunity to make a genuine impact by helping clients align technology with their long-term business strategy.