Right Fit is supporting a client in recruiting an IT Support Officer to provide technical assistance to users and external business partners, helping keep IT systems reliable and running efficiently.

This hands-on role combines troubleshooting, hardware and software maintenance, user support and system monitoring. You’ll support users across company offices, working with colleagues and external suppliers to resolve issues and maintain service continuity.

Your responsibilities

• Respond to technical issues raised through system alerts, phone, email or in person.
• Troubleshoot hardware, software, network and application issues, escalating complex problems when necessary.
• Install, configure and update software applications and operating systems.
• Carry out hardware upgrades, repairs and routine maintenance.
• Guide users on IT systems and provide training where needed.
• Create, update and deactivate user accounts, ensuring access rights follow company policies and security procedures.
• Maintain accurate records of IT equipment, software licences and peripherals.
• Monitor system and business application performance and carry out routine maintenance.
• Support the implementation of IT security policies and procedures.
• Collaborate with internal teams and external vendors to resolve technical issues.
• Participate in an on-call rotation to provide after-hours support for critical incidents.

What we’re looking for

• A bachelor’s degree in Computer Science, Information Technology or a related field.
• Ideally, at least one year of technical support experience in an enterprise environment.
• Experience installing, configuring and updating software, operating systems and hardware components.
• A basic understanding of networking, including TCP/IP, DNS, DHCP, LAN, WAN and wireless technologies.
• The ability to troubleshoot network connectivity issues.
• A valid Category B driving licence.

Familiarity with ITIL or other IT service management frameworks would be advantageous. Relevant certifications, such as CompTIA A+ or similar, and the ability to perform basic Microsoft SQL Server queries would also be considered assets.