We are seeking a detail-oriented and technically skilled Field Service Technician to join our team.

In this role, you will be responsible for installing, configuring, and testing Point of Sale (POS) systems - both hardware and software - at client sites. You will ensure that all systems are operational, provide basic training to users, and support the technical team in post-installation troubleshooting.

Key Responsibilities:

• Install, configure, and test POS hardware components (terminals, receipt printers, cash drawers, barcode scanners, payment terminals, etc.).
• Install and configure POS software on client machines, ensuring all updates and settings are correctly applied.
• Coordinate with clients for site readiness, access, and schedule installation windows.
• Perform network setup for POS systems, including routers, switches, and basic cabling (if required).
• Conduct functional testing and ensure proper operation of the installed system.
• Provide end-user training on basic system usage and troubleshooting.
• Document installation procedures, configurations, and client-specific settings.
• Respond to and resolve any installation-related issues, escalating as needed.
• Maintain and manage tools, devices, and installation kits.
• Collaborate with support and project teams to ensure successful deployment.

Requirements:

• Proven experience in hardware/software installation, preferably with POS systems.
• Working knowledge of Windows OS and basic networking.
• Familiarity with POS software such as [Insert relevant software, e.g., Square, Clover, NCR, Toast, etc.].
• Ability to read and follow technical documentation and schematics.
• Strong communication and customer service skills. (Speaking fluent Maltese is Preferred)
• Ability to travel to client sites (valid driver's license required).
• Physically able to lift equipment and perform installations (up to 50 lbs).

Preferred Qualifications:

• Technical certification (Preference to those who have certifications like CompTIA A+, Network+, or similar).
• Experience with remote support tools and ticketing systems.
• Experience working in the retail, hospitality, or restaurant industries.

Benefits:

• Competitive salary
• Travel reimbursement/company vehicle
• Training and certification support
• Opportunities for advancement